I quit travel blogging, but...
At some point I am going to seriously take apart the airlines here. I know I am Joe Nobody and the airlines have functioned for decades without my input, and I am just sure the people who manage them are industry experts who know far more than me.
Yet I just have this nagging feeling that when I take what I know about business and technology and then compare them to airline practices, something just does not add up. I'm thinking that there might be something to that as even the largest of the airlines are operating at a loss and desperate for cash.
I just don't have the energy to do it tonight. However, I just hit Platinum status with American Airlines, which means I have logged over 50,000 actual travel miles with them this year. I have completed over 40 flights in the span of less than 6 months. In my brief time reacquainting myself with air travel certain words are rarely used to describe my impression of the air travel industry. Words like "customer service", "quality", "efficiency", and "competency" rarely spring to mind. Oddly, it seems like it is not confined to American Airlines, but most of the industry. If an entire industry is doing poorly, at what point does someone step back and ask "what are we doing wrong"?
Yet I just have this nagging feeling that when I take what I know about business and technology and then compare them to airline practices, something just does not add up. I'm thinking that there might be something to that as even the largest of the airlines are operating at a loss and desperate for cash.
I just don't have the energy to do it tonight. However, I just hit Platinum status with American Airlines, which means I have logged over 50,000 actual travel miles with them this year. I have completed over 40 flights in the span of less than 6 months. In my brief time reacquainting myself with air travel certain words are rarely used to describe my impression of the air travel industry. Words like "customer service", "quality", "efficiency", and "competency" rarely spring to mind. Oddly, it seems like it is not confined to American Airlines, but most of the industry. If an entire industry is doing poorly, at what point does someone step back and ask "what are we doing wrong"?
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23:59:04 on 12/09/05
by Botswana -
Category: Biz and Tech
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Comments
David. wrote:
12/12/05 11:47:31
Airlines can be summed up as Greyhound with wings at best, cattle cars at the worst. I suppose it wouldn't be such a big deal if it wasn't for the two fold aspects of costing so much coupled with the image they try to cultivate of luxury and convenience.
I think they fail to see any form of logic anymore. So much of the experience and problems have to be dealt with by the passenger. All they really do in essence is board you and fly you to your destination and you're on your own. They can't give you a free TV dinner on the way for my $800?